Terms of service

Terms of Service

Last Updated: July 25, 2026

Welcome to Sobaya Store.

These Terms of Service ("Terms") govern your access to and use of the Sobaya Store website, products, and services ("Services"). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

1. About Sobaya Store

Sobaya Store operates this website through the Shopify platform to provide customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA) with an online shopping experience.

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account information.

3. Products

We strive to display our products as accurately as possible.

However:

  • Product colors may vary depending on your screen or device.
  • Product images are for illustration purposes only.
  • Product descriptions, prices, and availability may change without prior notice.

Sobaya Store reserves the right to discontinue any product at any time.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or misuse.
  • Limit quantities purchased.

For Cash on Delivery (COD) orders, our customer support team may contact you to verify your order before shipment.

Orders that cannot be verified may be cancelled.

5. Prices

All prices displayed on our website are in the currency applicable to your shopping region.

Prices may change without notice.

Shipping charges, if applicable, will be displayed during checkout.

6. Payment

Sobaya Store primarily offers Cash on Delivery (COD) for customers in the UAE and Saudi Arabia.

Where additional payment methods become available, all payments must be authorized before orders are processed.

7. Shipping & Delivery

Delivery times shown on our website are estimated only.

We are not responsible for delays caused by:

  • Courier companies
  • Weather conditions
  • Customs clearance
  • Public holidays
  • Events beyond our control

Ownership of the products transfers to you upon successful delivery.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers have 14 days from receiving their order to request an eligible return.

Please review our Return Policy for complete details.

9. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Text
  • Designs
  • Icons

are the property of Sobaya Store or its licensors.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or services provided by third parties.

11. Shopify Platform

Sobaya Store is powered by Shopify.

While Shopify provides the ecommerce platform, all purchases and transactions are made directly with Sobaya Store.

Shopify is not responsible for any disputes, refunds, deliveries, or customer service relating to purchases made through our website.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Customer Reviews & Feedback

If you submit reviews, comments, suggestions, or other feedback, you grant Sobaya Store permission to use that content for marketing, promotional, or business purposes.

You remain responsible for ensuring your content:

  • Is truthful
  • Does not violate any laws
  • Does not infringe the rights of others
  • Does not contain offensive or illegal material

14. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Copy or reproduce website content without permission.
  • Interfere with the operation or security of the website.

Violation of these Terms may result in suspension or termination of access.

15. Disclaimer

Our Services and products are provided on an "as available" basis.

While we strive to provide accurate information, Sobaya Store does not guarantee that:

  • The website will always be uninterrupted.
  • All information is free from errors.
  • Products will always exactly match images shown.

To the maximum extent permitted by applicable law, all implied warranties are excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Sobaya Store shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Delayed deliveries
  • Product availability
  • Technical issues
  • Third-party services

Our total liability shall not exceed the value of the order placed.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the competent courts of the United Arab Emirates unless otherwise required by applicable law.

18. Changes to These Terms

Sobaya Store may update these Terms at any time.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Sobaya Store

Email: awan.7777700@gmail.com

Phone: +971 50 319 2533

Address: Deira, Dubai, United Arab Emirates