Privacy policy
Privacy Policy
Last Updated: July 25, 2026
At Sobaya Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address (if provided)
- Shipping Address
- Billing Address (if applicable)
Order Information
- Products purchased
- Order history
- Delivery instructions
- Order status
Device Information
When you browse our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Cookies and website usage data
This information helps us improve your shopping experience.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Contact you regarding your order
- Confirm Cash on Delivery (COD) orders
- Provide customer support
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Send promotional offers (only where permitted)
Cash on Delivery (COD)
Since Sobaya Store primarily operates using Cash on Delivery (COD) in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA), we collect only the information necessary to process and deliver your order.
This generally includes:
- Name
- Mobile Number
- Delivery Address
- Order Details
We do not collect or store your credit card or debit card information for COD orders.
Sharing Your Information
We only share your information when necessary to operate our business.
Your information may be shared with:
- Shopify (our ecommerce platform)
- Delivery and courier companies
- Customer support providers
- Technology service providers
- Government authorities where required by law
We never sell your personal information to third parties.
Shopify
Our store is powered by Shopify, which securely hosts our website and processes certain customer information necessary to operate our online store.
For more information about Shopify's privacy practices, please visit:
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Provide a better shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While we work hard to protect your information, no online system can guarantee complete security.
Data Retention
We retain your information only as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
Your Rights
Depending on applicable laws in the UAE and KSA, you may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information (where legally permitted)
- Request information about how your data is used
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with the revised Last Updated date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Sobaya Store
Email: awan.7777700@gmail.com
Phone: +971 50 319 2533
Address: Deira, Dubai, United Arab Emirates