Shipping policy

Shipping Policy

Last Updated: July 25, 2026

Thank you for shopping with Sobaya Store.

We are committed to delivering your orders quickly and safely across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

Order Processing

  • Orders are processed within 1 business day after they are placed and confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

Estimated Delivery Times

🇦🇪 United Arab Emirates (UAE)

  • Delivery Time: 2–3 business days

🇸🇦 Kingdom of Saudi Arabia (KSA)

  • Delivery Time: 3–5 business days

Please note that delivery times are estimates and may vary due to public holidays, weather conditions, remote locations, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, Sobaya Store may offer Free Shipping as part of special promotions.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation and tracking details (where available) via SMS, email, or WhatsApp.

Delivery Information

Please ensure that your shipping address and contact number are accurate when placing your order.

Sobaya Store is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Incorrect phone numbers
  • Customer unavailability during delivery
  • Courier-related delays
  • Events beyond our reasonable control

Cash on Delivery (COD)

Sobaya Store primarily offers Cash on Delivery (COD) for customers in the UAE and KSA.

Please ensure someone is available at the delivery address to receive the order and make the payment.

Repeated refusal to accept confirmed COD orders may result in restrictions on future purchases.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

  • High order volumes
  • Public holidays
  • Customs procedures (where applicable)
  • Weather conditions
  • Courier service disruptions

We appreciate your patience should any unexpected delays occur.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Sobaya Store

Email: awan.7777700@gmail.com

Phone: +971 50 319 2533