Return & Refund Policy

At Sobaya Store, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received.
• The item must include all original tags, accessories, and packaging.
• You must provide your order confirmation, receipt, or proof of purchase.

To request a return, please contact us at:

Email: awan.7777700@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Return Address:
[Insert Return Address]

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing awan.7777700@gmail.com. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personalized or custom-made products
• Beauty and personal care products that have been opened or used
• Perishable goods
• Gift cards
• Clearance, promotional, or sale items (unless received damaged or defective)

If you are unsure whether your item is eligible for return, please contact us before making a request.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, or color, please return the eligible product for a refund (if approved) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be processed to your original payment method.
• Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at awan.7777700@gmail.com.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Sobaya Store will cover the return shipping cost.

For all other eligible returns, the customer may be responsible for return shipping charges unless otherwise stated.

Countries We Serve

This Return & Refund Policy applies to orders placed through Sobaya Store and delivered primarily within the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

For any questions regarding returns or refunds, please contact us at:

Email: awan.7777700@gmail.com